Returns & FAQ
Orders are sold and shipped by Fourthwall, and this is Fourthwall's return policy.
We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your message via our contact form. This quick and simple step will help us provide a speedy resolution.
Because products are made to order, returns for sizing or change of mind aren't accepted, except where the law gives you a right to withdraw (see below).
Please read below for more details:
Shipping times
Every piece is made to order. Production takes about 3 to 5 business days, a little longer around holidays and big drops. US delivery then takes about 3 to 7 business days, so most US orders arrive in 6 to 12 business days. International orders usually arrive 2 to 4 weeks after production. Free US shipping applies to orders of $100 or more and is applied at checkout; the Never Forgotten tees are not included.
Cancellations
Product Orders Cancellation Policy
All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.
Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.
Donations and Tips Cancellation Policy
Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it.
Damaged/Quality Issues
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
Please contact us with these details via our contact form.
Refunds Policies
Product Orders Refund Policy
Because products are made to order, refunds, returns and exchanges are for quality issues. Report them within 30 days of delivery (or longer if your local law allows), with a photo of the issue. If you're in the EU, EEA or UK, you may also have a 14-day right to withdraw from your order. Where it's available, use the withdrawal option on your order status page. Nothing here limits your rights under local consumer law.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Accepted Payment Methods
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
International Orders
International orders may be subject to import taxes, duties, and other customs charges. If your order includes any international shipments, you’ll see either a pre-collected duty amount or a notice about potential import fees at checkout, depending on your location and the items ordered. You are responsible for any applicable import duties or fees, whether collected at checkout or upon delivery. For more information regarding your country’s customs policies, please contact your local customs office.
Merchant of record
Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.